in a department store I won't mention. (TOMS is the company that gives away a pair of shoes to a kid in need when you buy a pair of shoes for your fashion needs.) Kill two birds with one stone: to be fashionable and charitable. Anyways the salesman was so annoyed that I said I wasn't sure if I wanted the color I tried on, and walked away. He also had no personality. How do you live that way sir? Instead of giving him the pleasure of his commission, I decided to go to the register myself to order the shoes in a diff. color. First tipoff I was going to have continually bad customer service, I was ignored even though salespeople looked directly at me. I say hello first to get their attention, which should never be the case. Then the salesgirl who "helped" me looked at me as if I've done something terribly wrong by coming to her register. She puts the info into the computer and instead of telling me that I would need to go to a different register to do this she says passively aggressive to her co-worker, "Well she wants to order it here." When she hands me the receipt I thank her even though she didn't deserve it and instead of responding anything back to me, she too just walks away. What the hell?! I've worked on the other side of the counter too people, so don't get me wrong. I'm nothing but courteous, polite, and efficient when it comes to my customers. And I've had very rude customers, but remained friendly. I am most definitely not one of THOSE customers, so please don't treat me like one. All I ask for is a friendly greeting and common decency. Now speaking as an associate, I always say thank you after transactions and it's weird for customers to say, "You're welcome." Because sir or madam customer, you didn't do anything for me, so just thank me in return.
Thursday, June 17, 2010
I hate mediocre-bad customer service.
Tina, you know I love to complain and when it comes to bad customer service, I gotta give this situation 2 out of 5 "hell naws". So I wanted to buy a pair of TOMS in a department store I won't mention. (TOMS is the company that gives away a pair of shoes to a kid in need when you buy a pair of shoes for your fashion needs.) Kill two birds with one stone: to be fashionable and charitable. Anyways the salesman was so annoyed that I said I wasn't sure if I wanted the color I tried on, and walked away. He also had no personality. How do you live that way sir? Instead of giving him the pleasure of his commission, I decided to go to the register myself to order the shoes in a diff. color. First tipoff I was going to have continually bad customer service, I was ignored even though salespeople looked directly at me. I say hello first to get their attention, which should never be the case. Then the salesgirl who "helped" me looked at me as if I've done something terribly wrong by coming to her register. She puts the info into the computer and instead of telling me that I would need to go to a different register to do this she says passively aggressive to her co-worker, "Well she wants to order it here." When she hands me the receipt I thank her even though she didn't deserve it and instead of responding anything back to me, she too just walks away. What the hell?! I've worked on the other side of the counter too people, so don't get me wrong. I'm nothing but courteous, polite, and efficient when it comes to my customers. And I've had very rude customers, but remained friendly. I am most definitely not one of THOSE customers, so please don't treat me like one. All I ask for is a friendly greeting and common decency. Now speaking as an associate, I always say thank you after transactions and it's weird for customers to say, "You're welcome." Because sir or madam customer, you didn't do anything for me, so just thank me in return.
in a department store I won't mention. (TOMS is the company that gives away a pair of shoes to a kid in need when you buy a pair of shoes for your fashion needs.) Kill two birds with one stone: to be fashionable and charitable. Anyways the salesman was so annoyed that I said I wasn't sure if I wanted the color I tried on, and walked away. He also had no personality. How do you live that way sir? Instead of giving him the pleasure of his commission, I decided to go to the register myself to order the shoes in a diff. color. First tipoff I was going to have continually bad customer service, I was ignored even though salespeople looked directly at me. I say hello first to get their attention, which should never be the case. Then the salesgirl who "helped" me looked at me as if I've done something terribly wrong by coming to her register. She puts the info into the computer and instead of telling me that I would need to go to a different register to do this she says passively aggressive to her co-worker, "Well she wants to order it here." When she hands me the receipt I thank her even though she didn't deserve it and instead of responding anything back to me, she too just walks away. What the hell?! I've worked on the other side of the counter too people, so don't get me wrong. I'm nothing but courteous, polite, and efficient when it comes to my customers. And I've had very rude customers, but remained friendly. I am most definitely not one of THOSE customers, so please don't treat me like one. All I ask for is a friendly greeting and common decency. Now speaking as an associate, I always say thank you after transactions and it's weird for customers to say, "You're welcome." Because sir or madam customer, you didn't do anything for me, so just thank me in return.
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